Voice Agents & Chatbots for Financial Services · UK-Based
Voice agents and chatbots for finance that pass model validation
We build production-grade voice agents and chatbots for banks, lenders, and insurers: customer-service voice agents, AI intake and onboarding assistants, and claims and payment chatbots. Every conversation is governed to SR 11-7 and the NIST AI RMF, kept auditable and human-in-the-loop, and built on AWS by ex-AWS engineers, so it survives an audit, not just a demo.
Ex-AWS engineers
Governance-first delivery
Production-grade, not pilots
UK-based team
Conversational AI in finance stalls in front of the risk committee
The model is rarely the blocker. The governance, auditability, and oversight around every call and chat are.
Agents that say the wrong thing at scale
A voice agent or chatbot tuned in a lab starts giving customers advice, quotes, and commitments it should never make once it hits production. Every response is a governed decision with a real cost when it goes wrong.
Nothing an auditor can stand behind
The pilot held a good conversation, but it can't prove which policy justified an answer, which model version was live, or that a transcript is reproducible six months later. That is disqualifying in a regulated firm.
It never maps to SR 11-7
You already run model risk management. A conversational model is probabilistic, opaque, and drifting, and it does not slot neatly into governance designed for deterministic models. The translation is where projects die.
We build voice agents and chatbots as governed systems from day one, so they reach production, not the parking lot.
Production conversational AI for regulated finance
Four core conversational workloads, all built on AWS-native infrastructure, all governed and yours to keep.
Customer-service voice agent
A voice agent that handles balance, payment, and servicing calls, grounded in approved policy, with owned response bounds, human handoff on high-value calls, and full transcript capture for every interaction.
KYC & onboarding assistant (chat + voice)
An intake assistant that guides customers through identity checks, screens against sanctions and PEP lists, and assesses onboarding risk in conversation, with citation traceability and access control at every step.
Compliance-safe knowledge chatbot
A claims and payments chatbot that answers only from your approved knowledge base, attributes every answer to a source, and hands off to a human at the consequential decision points.
Governance & audit artefacts for conversational AI
Evaluation harnesses for conversations, tamper-evident transcript logging, and documentation that map cleanly onto SR 11-7 model risk management and the NIST AI RMF: the evidence your validators actually ask for.
What clients get
Voice agents and chatbots that clear model validation and reach production, not just a promising pilot.
Conversations bounded to approved policy, with quantified limits that senior owners can defend.
Every call and chat reconstructable from tamper-evident transcript logs: inputs, sources, and model version.
A governance spine mapped to SR 11-7 and the NIST AI RMF, delivered as engineering artefacts.
Deploying a voice agent or chatbot into a regulated financial services environment?
Book a free 30-minute discovery call. We'll tell you honestly what it would take to get your voice agent or chatbot past model validation and into production.