AI training platform with conversational learning
Delivered an internal training platform combining Synthesia-generated course videos with a Bedrock-powered RAG chatbot that answers questions on demand.
The challenge
Rolling out new operational procedures across thousands of staff at a major European low-cost carrier required scalable, consistent training material — and a way for employees to ask follow-up questions without bottlenecking subject-matter experts.
What we built
Authored course content as scripts, generated presenter-led videos at scale via Synthesia
Indexed the underlying procedural documents into a Bedrock-backed RAG knowledge base
Built a conversational interface using Amazon Lex with Amazon Transcribe for voice input, so staff can ask questions naturally and get grounded answers
Integrated with the existing LMS so completion and Q&A interactions are tracked
Outcomes
Training content production sped up by an order of magnitude
Staff self-serve answers 24/7 instead of paging SMEs
Consistent messaging across all training cohorts
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